1. Introduction

At CS Gaming Hub, we strive to ensure that our customers are fully satisfied with their purchases. This Refund Policy outlines our procedures for refunds and returns for digital items purchased through our platform.

Please read this policy carefully before making a purchase. By making a purchase on our platform, you agree to the terms of this Refund Policy.

2. General Refund Policy

Due to the digital nature of the items sold on our platform, all sales are generally considered final. Once a digital item has been delivered to your account, a refund is typically not available.

However, we understand that certain circumstances may warrant consideration for a refund. Please review the specific conditions under which we may provide refunds as outlined below.

3. Conditions for Refund

We may consider issuing a refund under the following circumstances:

3.1 Non-Delivery of Items

If you have purchased a digital item and it has not been delivered to your account within 24 hours of the purchase confirmation, you may be eligible for a refund. To qualify for this type of refund:

• You must have provided the correct Steam Trade URL or account information
• Your Steam inventory must be set to public
• You must not have declined or missed any trade offers from our delivery system

3.2 Item Discrepancies

If the digital item delivered is significantly different from what was advertised or purchased (wrong pattern, significantly different float value, or other material differences), you may be eligible for a refund. To qualify:

• You must report the discrepancy within 24 hours of delivery
• You must provide clear evidence of the discrepancy
• The item must not have been traded or transferred to another account

3.3 Technical Issues

If our platform experiences technical issues that result in an unintended purchase (such as double charging), you may be eligible for a refund. To qualify:

• You must report the issue within 48 hours of the purchase
• The duplicate or unintended transaction must be verifiable in our system

3.4 Account Compromise

If your account was compromised and unauthorized purchases were made, you may be eligible for a refund. To qualify:

• You must report the unauthorized activity within 24 hours of the purchase
• You must file a report with the appropriate authorities
• You must provide evidence that your account was compromised

4. Refund Exclusions

Refunds will not be provided under the following circumstances:

• You have changed your mind about the purchase
• You claim to have made the purchase by accident (except in cases of verifiable platform technical errors)
• You no longer want or need the digital item
• The market value of the item has changed since your purchase
• You have violated our Terms & Conditions
• You have already traded or transferred the item to another account
• You have modified or altered the item in any way
• The refund request is made more than 48 hours after delivery
• You claim you were unaware of the non-refundable nature of digital items

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Visit our Contact Page or email directly to refunds@csgaminghub.com
2. Provide your order number and the email address used for the purchase
3. Clearly state the reason for your refund request
4. Include any relevant evidence or documentation supporting your request
5. If applicable, confirm that you still have the item in your inventory and have not traded it

5.2 Refund Review Timeline

Once we receive your refund request, we will:

• Acknowledge receipt of your request within 24 hours
• Review your request and any provided evidence within 3-5 business days
• Communicate our decision regarding your refund request

5.3 Refund Processing

If your refund request is approved:

• For payment card transactions: Refunds will be processed back to the original payment method within 5-10 business days
• For cryptocurrency payments: Refunds will be processed to the wallet address provided within 5-10 business days
• For payments made through third-party payment processors: Refunds will be processed according to the processor's policies, typically within 5-15 business days

Please note that your financial institution's policies may affect when the refunded amount appears in your account.

6. Partial Refunds

In certain circumstances, we may offer partial refunds if:

• There was a minor discrepancy in the delivered item that doesn't significantly affect its value or use
• The item was delivered but with a delay that caused inconvenience
• Other situations where a full refund is not warranted but some compensation is appropriate

The amount of any partial refund will be determined on a case-by-case basis.

7. Store Credit Alternative

In some cases, we may offer store credit instead of a monetary refund. Store credit:

• Will be added to your CS Gaming Hub account
• Can be used for future purchases on our platform
• Does not expire
• Cannot be transferred to another user or converted to cash

8. Special Circumstances

8.1 Pre-Orders and Unreleased Items

For pre-orders or unreleased items:

• Refunds may be requested at any time before the item is delivered to your account
• Once the item is delivered, our standard refund policy applies

8.2 Promotional or Discounted Items

Items purchased with a promotional discount or as part of a special offer may have different refund terms, which will be clearly communicated at the time of purchase.

8.3 Bundles and Packages

For bundles or packages containing multiple items:

• Partial refunds for individual items within a bundle are generally not available
• The entire bundle must be eligible for a refund according to our policy
• None of the items in the bundle can have been traded or transferred

9. Chargeback Policy

We take chargebacks very seriously as they can indicate fraudulent activity. If you initiate a chargeback with your payment provider instead of contacting us for a refund:

• Your account may be suspended pending investigation
• Future purchasing privileges may be revoked
• You may be liable for any fees associated with the chargeback

We strongly encourage you to contact our customer support team before initiating a chargeback so we can address your concerns directly.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

11. Contact Information

If you have any questions about this Refund Policy, please contact us at: